Windows hello isnt available on this device là lỗi gì

Windows Hello is a new feature that debuted when Windows 10 released in 2015. However, some people said they have encountered the “Windows Hello isn’t available on this device” error. If you are one of them, you can go to MiniTool to get the methods to fix the error.

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Windows Hello enables you to protect your Windows 10 devices using facial recognition, fingerprint scanning, etc. It’s a great way of protecting your device because no one but you have access to your computer and they can’t hack their way in using brutal force as they could with usual passwords.

How to Fix “Windows Hello Isn’t Available on This Device” Error

Method 1: Update Your Computer to the Latest Version

You should check if your device is running the latest version of Windows 10 to fix the Windows Hello not available on this device issue. Here are the steps:

Step 1: Press the Windows key + I key together to open Settings.

Step 2: Click the Update & Security section in the Settings application.

Step 3: Click the Check for updates button in the Windows Update tab to check whether there is a new version of Windows available.

Step 4: Then Windows will download the latest version automatically.

Then you can check if the “Windows Hello isn’t available on this device” error has been fixed. If not, you can move on to the next method.

Method 2: Run the Troubleshooter

Then you can use the Windows built-in tool – troubleshooter to fix your hardware. You can follow the steps:

Step 1: Type Troubleshooting in the Search box and select Troubleshoot.

Step 2: Select the Hardware and Devices option from the list.

Step 3: Click Next to run the Hardware and Devices troubleshooter.

Then you can see if the “Windows Hello isn’t available on this device” error is gone.

Method 3: Update the Biometric Devices in Device Manager

If the error still exists, you can try updating the biometric devices in Device Manager.

Step 1: Search for Device Manager in the search bar and open it.

Step 2: Locate the Biometric devices option and expand it

Step 3: Right-click the device you are using to access Windows Hello and select the Update driver option.

Step 4: Restart your computer and check to see if the “Windows Hello not available on this device” error persists.

Note: If this method doesn’t work, you can right-click your biometric device and select the Uninstall device option to remove the driver completely. Then download the latest drivers from the manufacturer’s website.

Method 4: Rollback Your Driver

You can also try to roll back your driver. Here is the tutorial:

Step 1: Search for Device Manager in the search bar and open it.

Step 2: If the problem is related to your webcam, you should navigate to your biometric devices.

Step 3: Right-click the device that causes this issue and choose Properties.

Step 4: Click the Roll Back Driver option under the Driver tab and follow the on-screen instructions to switch to the previously installed driver.

Restart your computer and check to see if Windows Hello is working again.

Method 5: Check If Biometrics Are Enabled on Your Computer

The last method is to check if biometrics are enabled on your computer. You can follow the steps below.

Step 1: Press the Windows key and R key to open the Run dialog box. Type gpedit.msc and click the OK to open Group Policy Editor.

Step 2: Double-click Administrative Templates, and navigate to Windows Components >> Biometrics.

Step 3: Select the Biometrics folder, and navigate to its right side section.

Step 4: Double-click the Allow the use of biometrics option, check the box next to the Enabled option and click Apply to modify this setting.

Finally, restart your computer to save these changes and check to see if the “Windows Hello isn’t available on this device” error is fixed.

Final Words

This post provides you with the methods to fix the “Windows Hello isn’t available on this device” error. If you encounter such an error, don’t worry about it, you can try the methods mentioned above.

About The Author

Position: Columnist

Having been an editor at MiniTool since graduating college as an English major, Daisy specializes in writing about data backups, disk cloning, and file syncing as well as general computer knowledge and issues. In her free time, Daisy enjoys running and going with friends to the amusement park.