What are the key processes of knowledge management?
Show The best four components of knowledge management are people, process, content/IT, and strategy. Regardless of the industry, size, or knowledge needs of your organization, you always need people to lead, sponsor, and support knowledge sharing. You need defined processes to manage and measure knowledge flows. You need knowledge content and IT tools that connect the right people to the right content at the right time. And finally, you need a clear and documented strategy for using KM to meet the most important and urgent needs of the business. Through over two decades of research on KM, APQC has found that these are the key ingredients to build and grow a sustainable KM program. Let’s dig a little deeper into each component. People
Senior sponsors should be visible, engaged business leaders who have something big to gain from the implementation of KM. Often, they’re people who lead business areas with major, urgent knowledge needs (e.g., experts are retiring, new hires can’t get up to speed quickly). In selecting cross-functional stakeholders, look first to your colleagues in HR, IT, and process improvement—APQC research shows collaborating with these functions improves effectiveness. As the KM effort matures, most organizations staff up a KM core team, identify KM champions and facilitators across the business, and establish an executive steering committee to provide ongoing stewardship. If you think this sounds like a lot of people, you’re right! You need engaged people at different levels and in different areas of the business to really build knowledge sharing into the culture. But that doesn’t mean you have to spend a ton of money or take away too much time from folks—especially if your processes are smart, your content and IT infrastructure isn’t cumbersome, and your strategy is compelling. For more, watch the webinar, “The People Side of KM Maturity.” Process APQC has identified a standard knowledge flow process that describes how knowledge flows through organizations. It’s a seven-step cycle:
For KM teams, the key is to identify ways to build these steps into the business processes people already use every day. For example, you can build knowledge collection into stage gates, or integrate knowledge review into certain job roles. Technology tools can also help with this—by, for example, delivering relevant alerts in the flow of work—but ultimately, you need to understand people’s processes first. For more, see APQC’s Knowledge Flow Process Collection. Content/IT Effective KM programs have workflows for creating and vetting content, taxonomies to organize content, and technology tools to connect people to content. Advanced organizations use content management to facilitate collaboration, uncover innovations, and automatically serve up content to employees in their most teachable moments. For more, see Getting Started with Content Management, Curation, and Findability. Strategy
For more, watch the webinar, “Strategic Planning for Knowledge Management.” See How Your KM Program Stacks Up What are the 4 key process of knowledge management?The results indicate that the KM process consists of four stages: acquisition, storage, distribution, and use of knowledge.
What are the major processes of knowledge management?A knowledge management process is the way in which a business manages knowledge, including its capture, storage, organization, verification, security, distribution, and use.
What are the five steps of the knowledge management process?5-Step Knowledge Management Implementation. Step 1: Establish Objectives. As the very first step, take the time to define your objectives. ... . Step 2: Get Alignment. Knowledge management is more than just technology and tools — it's a culture change. ... . Step 3: Define Processes. ... . Step 4: Implementations. ... . Step 5: Measure and Improve.. What is the process of knowledge management in the workplace?Knowledge management (KM) is defined as the process of capturing, storing, sharing and effectively managing the knowledge and experience of employees to increase the workforce's overall knowledge. Its primary goal is to improve efficiency, productivity and retain critical information within the company.
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