Non removable battery laptop won't turn on

Author Topic: How to perform a power reset from a non removable battery laptop?  (Read 7064 times)

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@shadwellrhino 

Software failures will generate on-screen messages, usually about not finding an Operating System or not being able to boot. When the screen is blank, the PC is experiencing a major hardware failure.--------------------To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.--------------------If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.To contact HP Support see the following link to create yourself a case number:

Step 1. Here is the link: https://support.hp.com/us-en/contact-hp

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

--------------------If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If you don't get useful results using the Service Center link, here is the main HP link:

https://support.hp.com/us-en/contact-hp?openCLC=true

Good Luck

I am a volunteer and I do not work for, nor represent, HP

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My connex laptop wont turn on, when I try turning it on it flashes but I can charge with non removable battery.

NOTE: Yes, I know some batteries are not so easy to get to, on some devices. However, it should be removable/replaceable. Unless it is under warranty, then you should contact the manufacturer first. Try the following and see if it will turn on... 1. Unplug your charger cord. 2. Remove the battery. 3. Press and hold the "Power" button for 30 seconds. 4. Now plug back in the power/charger cord. 5. Now put the battery back in. If this doesn't help, then test the power cord to see if it is good. Either try your cord in another device, or try another devices cord in your laptop. You may also want to try charging it when the device is off, rather than on. If it works then, the cord is probably the issue. Should that not be the problem, then check the battery to see if it needs replacing. If you do not feel comfortable doing this yourself, then I would try a local tech.

NOTE: Yes, I know some batteries are not so easy to get to, on some devices. However, it should be removable/replaceable. Unless it is under warranty, then you should contact the manufacturer first. Try the following and see if it will turn on... 1. Unplug your charger cord. 2. Remove the battery. 3. Press and hold the "Power" button for 30 seconds. 4. Now plug back in the power/charger cord. 5. Now put the battery back in. If this doesn't help, then test the power cord to see if it is good. Either try your cord in another device, or try another devices cord in your laptop. You may also want to try charging it when the device is off, rather than on. If it works then, the cord is probably the issue. Should that not be the problem, then check the battery to see if it needs replacing. If you do not feel comfortable doing this yourself, then I would try a local tech.

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