10 services provided by local government
Organisations can participate in many consultation and decision-making processes at local level - for example ward committees, budget consultations, ward meetings, Integrated Development Planning Forums, and so on. If you want to represent people and fight for their interests, it is very important to understand the level of services that are available, the ways services can be delivered and the choices for how to deliver services that your municipality faces. Show
Important things to know about municipal servicesWhat is a municipal service?Municipalities must make sure that people in their areas have at least the basic services they need. There are a large number of services that they provide, the most important of which are: These services have a direct and immediate effect on the quality of the lives of the people in that community. For example, if the water that is provided is of a poor quality or refuse is not collected regularly, it will contribute to the creation of unhealthy and unsafe living environments. Poor services can also make it difficult to attract business or industry to an area and will limit job opportunities for residents. Basic services needed in rural areas may be different from those that urban communities need. Who is responsible for providing services?Local government [municipality] is the sphere of government closest to the people, they are elected by citizens to represent them and are responsible to ensure that services are delivered to the community. One way in which municipalities can do this is to provide the service themselves through the use of their own resources - finance, equipment and employees. A municipality may also outsource the provision of a service. In other words, it may choose to hire someone else to deliver the service but it remains the responsibility of the municipality to choose the service provider and to make sure that they deliver the service properly. Many municipalities, however, are unable to deliver services to residents. This might be because of lack of finances or lack of capacity to provide a good service at an affordable price. Such municipalities should find other ways to ensure that the services are improved and reach the people most in need of them. Some options that they could consider are explained below: Capacity buildingIt is possible for a municipality to improve and expand the delivery of services by improving their own ability to do so. By improving a number of skills municipalities may be better able to deliver services effectively and efficiently from inside. Better communication between the municipality and citizens will help council determine the needs of the community and whether they are being met. Improved financial planning will help find the best possible ways to use available funds. Better technical skills will improve delivery of a particular municipal service. CorporatisationIn some cases a municipality can improve the delivery of a service by corporatising it -that is by creating a municipal company that will provide the service. The company belongs to council and is accountable for its performance. Council usually appoints a board to oversee the work of the company management. The company is able to function more independently than a municipal department whilst acting under the overall control and supervision of council. Municipalities have to deliver so many different services that it is not possible to focus on the best way to deliver certain specialised services. By allowing the company some independence they are free to experiment with new techniques and technology and able to provide better services at lower costs.
How does a municipality implement a MSP?When a municipality has decided to provide a service through a MSP it must then decide on an appropriate service provider, meaning a provider that can meet the municipality's delivery goals at an affordable price and by means of affirmative procurement procedures. This means that the municipality must as far as possible ensure the participation of local residents and small companies which are owned and operated by previously disadvantaged individuals. Sometimes the appropriate service provider is a NGO or CBO, sometimes a private company or at other times it could even be another public body such as another municipality or a water board, etc. Usually the best way to find the right service provider is to get a number of them to compete against each other in a bidding process. This helps the municipality to decide on the provider, which will provide it with the best quality of service at the best possible price. It also protects the interests of citizens as it reduces the opportunity for corruption. The various bids are then evaluated, a preferred bidder chosen and a contract negotiated. Once the contract is signed the MSP can begin to operate. How does a MSP operate?The contract between the two parties will describe each side's rights and responsibilities. For example, for a refuse collection contract in a particular part of the community the service provider may be required to provide refuse tips in designated areas and empty them a certain number of times a week. The contract will also specify how often the service provider will receive payment. The fee may be fixed or vary based on the provider's performance The contract must also state that the municipality has the right to inspect the operations of the service provider to make sure that they are doing what they are supposed to. If the service is not provided at a satisfactory level the municipality has the right to take certain actions. For example, the municipality could withhold payment until the service provider acts in terms of the contract and in more serious cases the municipality could also end the contract. The municipality's most important job during implementation of the MSP contract is to monitor performance to ensure that all the requirements are being met and that citizens receive the correct amount and quality of services. Role of citizens in MSP'sCitizens and their organisations also have very important roles to play in the planning an implementation of MSP's. Some of these are:
This kind of involvement from citizens will ensure that municipal planning and decision-making process will reflect their needs and priorities and will lead to the types of decisions that will make for an open, fair and democratic local government. What are some services provided by the local government?Municipalities generally take responsibility for parks and recreation services, police and fire departments, housing services, emergency medical services, municipal courts, transportation services (including public transportation), and public works (streets, sewers, snow removal, signage, and so forth).
What are the 8 services a local government provides?Basic city services may include sanitation (both sewer and refuse), water, streets, the public library, schools, food inspection, fire department, police, ambulance, and other health department issues and transportation.
What are 5 services provided by the government?Here are 23 examples of public services that local or national governments may offer:. Energy. Energy is one of the most important services that government agencies provide. ... . Military. ... . Law enforcement. ... . Education. ... . Telecommunications. ... . Public transportation. ... . Urban planning. ... . Waste management.. What is a service provided by state and local governments?Most state and local government spending falls into one of seven categories: elementary and secondary education, public welfare (which includes most Medicaid spending), higher education, health and hospitals, highways and roads, criminal justice (which includes spending on police, corrections, and courts), and housing ...
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