Couldn t preview file There was a problem loading the details
Have you received the error message “couldn’t preview file there was a problem playing this video”? If so, you’re not alone. But don’t worry, because there are some ways to resolve this frustrating problem. Show
Google Drive is an online cloud-based storage service that allows save files online and access them from anywhere such as your computer, smartphone, or tablet. With its feature-rich services and functions, Google Drive has gained popularity. One of the most popular features of Google Drive is Previewing files. With the Preview feature, you view documents without having to open them or convert them to Google’s standard office formats such as Google Docs, Google Sheet, Google Slide. This feature is available for most documents. But sometimes, the video does not play for various reasons, leading to the error “Couldn’t Preview File – there was a problem playing this video”. So, in today’s article, I’m going to show you why are Google Drive videos not playing and how to fix the “Couldn’t Preview File – There Was A Problem Playing This Video” error. Without further ado, let’s get started! Also, Read: How to Permanently Delete Photos from iCloud? Why Are Google Drive Videos Not Playing?To fix the Google Drive video not playing issue, you will need to pinpoint the exact cause of the problem. Due to a lack of specificity in the error message, we cannot directly investigate the root cause of the issue. If the video play request is not completed, Google Drive just displays the same error message. Below I’ve mentioned some of the reasons or causes behind video play request failure.
How To Fix The Error “Couldn’t Preview File – There Was A Problem Playing This Video”?To fix this problem, you’ll need to determine what causes Google Drive not to play videos. The following are some effective solutions to fix Google Drive videos not previewing. Check The Internet ConnectionYou must first check your internet connection using an online speed tester if you are unable to play your Google Drive videos. If your internet connection is good, then move on to the second solution. If speed is a problem, you can continue with the following steps.
Update the BrowserIn the same way that browsers become more secure, websites are also changing the way they are built. It is difficult to load a site if your browser is outdated and the site has been updated to modern standards. As a result, updating the browser is important. To do so, follow these steps:
You can now try to play your Google Drive videos once you have completed these steps. If the issue still exists then move on to the next method. Disable All The Plug-InsYou can also disable all plug-ins in Chrome to try to fix the Google Drive videos not playing. Follow these steps to do so:
You can try the next solution if this one does not work. Clear Browser Cookies And CacheTo speed up the loading of web pages, all browsers use cookies and caches. However, if not cleared regularly, these caches and cookies can overwhelm your browser. Follow these steps to clear cookies and caches:
Now, try playing the video to see if the issue is resolved. If not, go ahead to the next option. Convert The VideosYou can convert a video file format to solve such a problem. By using the online tool, you can do so, but choosing offline software like VLC player will be greater. To use VLC to convert your video files, follow these steps:
Try Incognito Mode To Play Your VideoSometimes, browser extensions can interfere with the native video playback in Drive. You can solve this issue by opening the file in “incognito” or “private” mode, which is available in almost every modern browser. This mode disables all extensions, so any add-ons will not cause any errors. Higher Resolution VideoAs above mentioned, Google Drive does not support video resolution over 1920 x 1080. If you upload a video with a higher resolution like 4K, it will not appear in the Google Drive preview. Nevertheless, you can download the video file and watch it offline without any issues. Check The Size Of Video File SizeSometimes, you might encounter several errors or video-related issues due to a large video file. Therefore, to solve the issue of videos not playing on Google Drive, make sure the Google Drive video file size should be 5 TB. Please confirm you have used the right video file size. Check Corrupt videoSuch a video that has already been corrupted will not be able to be played on any cloud platform or offline player. In Google Drive, videos can become corrupt for a variety of reasons, including bad video compression, malware or spyware attack, or incorrect settings in the user account. As soon as you detect the corruption, the logical solution would be to use video repair software to fix it right away. Disable The Hardware AccelerationHardware acceleration may be the cause of this problem. When this happens, you can disable the acceleration software. Follow these steps to disable hardware acceleration:
ConclusionAbove I’ve discussed how to fix the “Couldn’t Preview File – There Was A Problem Playing This Video” error. And I hope that one of the methods will work for you. In the case that any of the above methods do not work, try using a different browser. Your current version of the browser may have some bugs, so try updating it to see if that will solve the playback problem on your Google Drive. Please let me know if you have any questions or suggestions in the comment box. Thanks for reading! Also, Read: How to Fix “Download Quota Exceeded for This File” Error in Google Drive |