What category of technician uses remote access software to update a computer belonging to a customer
Practice Final – IT Essentials v4.11 Show
technical details of the biometric systems used 2 24-pin 3 Stop the print spooler. 4 The workstation requires flash memory. 5 An NTFS partition of at least 2 GB must be created. 6 Bend your back to pick the printer up. 7 Run convertfat32. 8 toner
probe 9 camera 10 The printer
service is stopped. 11 SDRAM 12 spamming 13 Enter the hard drive password to unlock the hard drive. 14 Add a new 802.11g device. 15 Update the driver for the graphics card. 16 The NIC driver is out of date. 17 Search for information on how to configure the printer. 18 LEAP 19 improvement in RAM access time 20 grayware 21 ipconfig /flushdns 22 Install a more powerful power supply in each computer. 23 Administrative Tools 24 AC power
connector 25 A user requires access to a new printer. 26 The telephone does not comply with the IEEE 802.15.1
standard. 27 The signals in the wires in each twisted-pair circuit generate magnetic fields which cancel each other out. 28 It allows for the user to change the source
code. 29 Token Ring and Double Ring 30 It is an encryption protocol that is used to encrypt data as the data is sent over the VPN. 31 synchronize 32 BIOS reads the MBR. 33 Make
the users members of a group called Backup Operators. 34 Notify the user when Windows Firewall blocks a program. 35 MD5 36 Test the theory to determine the cause. 37 Ask a fellow technician for advice. 38 Configure a hard drive password. 39 Start by asking close-ended questions about what the customer understands of the problem and then direct the customer through the correction process. 40 paper trays 41 The technician interrupted a number of
times to ask questions. 42 Avoid the corona wire, which can retain a high voltage. 43 security dongles 44 Disconnect AC power. 45 Tell the customer that the call will be put on hold for a few minutes. 46 level one technicians 47 partition size 48 parallel 49 2 50 operating system 51 Ensure the humidity and temperature levels are set as low as possible. 52 The network has relatively few wireless devices. 53 internet 54 Install the application with elevated permissions as administrator. 55 the type of CPU that is installed 56 Check if the cable is properly connected. 57 Full Control 58 enabling the proxy firewall 59 Boot to Start Windows Normally. 60 coaxial What two roles or tasks are associated with the level one technician choose two select one or more?What two roles or tasks are associated with the level one technician? (Choose two.). gathering customer information to initiate a work order.. gathering diagnostic information from a customer computer.. escalating a trouble ticket to a level two technician.. receiving escalated work orders from level two technicians.. What action should a technician avoid when dealing with a talkative customer select one?When dealing with a talkative customer, the technician should not encourage non-problem related conversation. Instead, the technician should try to get the customer to refocus on the problem.
What are three pieces of information a level one technician should gather from a customer choose three?What are three pieces of information a level one technician should gather from a customer? (Choose three.). contact information.. description of the problem.. details of any recent changes to the computer.. output from diagnostic software.. output from a remote connection to the customer computer.. current CMOS settings.. |